Enhancing each day for each individual.
The strength of TCS is our commitment to individuals and their families through an innovative, creative and flexible approach to community care. We have achieved success in the social services sector for more than 30 years by pursuing the goals of meeting and exceeding the expectations of individuals in our care and their families. We are dedicated to helping each individual live a meaningful life within the community. TCS’s staff members know that needs change over time so we have the experience – and resources – to develop flexible, individualized plans that offer care with dignity and help individuals and their families attain their goals. With each passing year our pursuit of innovation allows us develop new tools and strategies to be even more effective.
Thompson Community Services utilizes a person centred planning process for all individuals that we serve. The persons served are involved in all aspects of this process. Individualized plans are completed annually and reviewed minimally every three months. The plan encompasses the individual’s physical, medical, psychological, social and spiritual needs.
Individuals and their support network are consulted to develop personal goal statements for each person. This results in a set of outcomes to assist the individual in attaining skills and achieving personal growth. As a component of the Person Centred Planning process, we establish outcomes each year that are applied at an organizational, program and individual level.
Action plans are developed to assist in achieving the desired goals. Data is collected to determine if progress is being realized in the attainment of goals. To ensure accountability and to assist us in the process of data collection, we invite the opinions of stakeholders with regular surveys, including a satisfaction survey, service expectation survey, and assessments upon admission and discharge. The results are reviewed regularly by the team.
Each individualized plan corresponds directly with agency philosophies and outcome statements. By analyzing our success with attaining the individual’s goals, we are able to determine if the agency is achieving its goal. This process results in an integrated system that links our philosophical approach directly to individual goals and action plans, individual outcomes and feedback from major stakeholders.
Our services help develop independence in the community and include:
Our proposed services will include:
Skill acquisition with a focus on areas such as:
Activities of daily living will include:
Vocational opportunities that may include work in the community such as lawn maintenance, landscaping, paper routes, recycling programs, meal delivery to seniors, housekeeping, pet walking and community beautification.
We recognize that the health, safety and quality of life of individuals are paramount. We seek and include in our planning the advice of families, stakeholders and professionals as appropriate, including health care professionals and behavioural consultants.
TCS also forms relationships with other service providers in the community to ensure an integrated service to individuals.
We are committed to:
Person Centered Planning
TCS has integrated the Dr. Schalock’s Quality of Life domains for the purpose of enhancing the quality of life of the people that we support. We focus on each individual’s personal support plan in order to achieve his/her desired quality of life outcomes. Each individual’s plan is monitored, tracked and evaluated to ensure effective delivery towards personal goals and outcomes. All health care, behavioural support and safety plans are updated and monitored for ongoing effectiveness in achieving personal quality of life outcomes.
The Quality of Life domains are:
Individuals are assessed in terms of risk to self or others and in areas of vulnerability according to the CLBC Behaviour Support and Safety Planning policy. These areas are captured on written approaches and risk assessments that are reviewed and approved by the TCS senior clinical team and CLBC. Health care plans, behaviour and safety plans are developed for those individuals who require them. An individual personal profile is maintained with each individual that includes diagnosis, communication issues, risks, family, advocates and community likes and dislikes.
Thompson Community Services welcomes and encourages the input and involvement of families and support networks into every aspect of their loved ones lives. The families and supports of individuals are regarded as experts regarding their loved one and their involvement and inclusion is always appreciated and supported.
Our service focuses on a partnership model with families and support networks. This means a recognition that families are very often more knowledgeable and concerned about their loved ones than caregivers or professionals. It is a continuing goal of all of our programs to engage and include families.
Health Care Professionals
We seek and include in our planning the advice of professionals as appropriate, including health care professionals and behavioural consultants. We regularly work in conjunction and close communication with many health care professionals including but not limited to:
The practice of TCS reflects working with others in order to achieve the best plan possible for each individual. Organizations that we have worked with include but are not limited to:
An important concept underlying the programs of TCS is that of prevention. The ongoing support and the development of a support system sets the stage for individuals to more effectively manage crisis as it arises. It has been our experience that as relationships develop with program staff and as a support system is established, the number of crisis situations decreases. Our model creates the supports, the ongoing relationships and the communication patterns that combine to minimize crisis.
Our agency strives to prevent hospitalization by implementing a proactive clinical plan for each person. Through consistently scheduling medication reviews, regular blood work, and medical/ psychiatric assessments, we are very diligent in promoting health and wellness, often preventing a crisis from occurring.
With each individual we develop a support plan. We begin with an individualized assessment, which includes:
We then begin to develop a support plan with the team that is engaged with the individual. Staff members receive training to ensure that they are able to provide the necessary support to each individual.
The plan is then implemented, closely monitored and reviewed to ensure its effectiveness. Plans may be modified and adjusted as individual needs change over time.
Clinical Services Consultant
We involve our Clinical Services Consultant to review all health related protocols and safety plans and to ensure that all necessary medical and psychiatric services are being accessed, in order to promote wellbeing and prevent crises. As well, the Clinical Services Consultant will liaise, where appropriate, with community professionals including physicians and other health professionals.
TCS views culture as including but not limited to racial, ethnic and cultural considerations. To plan for and respond effectively to the needs of individuals and families with varied cultural backgrounds, we ensure that our programs value diversity and understand and respect tenets of culture.
TCS respects and address issues of culture through:
Our commitment to individuals and their families has put TCS services in high demand. We are proud to serve an increasing number of communities across British Columbia, including:
The Fraser Valley
The South of Vancouver Island
Click here to connect with a staff member in your part of BC:
Link to regions pages
Our range of professionally trained staff have achieved outstanding results for individuals with a number of different challenges, including:
Click here to connect with someone who can personally answer your questions about how we can support you.
My daughter has lived in the Dufferin home, managed by Thompson Community Services, for 18 years. As a parent I can rely on the care provided by staff at the home, the day program and the office. They do live out their motto, to provide individualized, solution-based services.